Terms and Conditions for Landscaping Services

These Terms and Conditions set out the basis on which landscaping services are provided by us to residential and commercial customers. By booking or accepting a quotation for landscaping services in Mottingham, you agree to these terms. Please read them carefully before confirming any work. These terms are designed to be fair, transparent, and consistent with UK consumer law and standard business practice.

For the purposes of these Terms, references to “we”, “us”, and “our” mean the landscaping contractor providing the services, and references to “you” and “your” mean the customer who books, instructs, or benefits from the works. These terms apply to all services we provide, including garden maintenance, turfing, planting, hard landscaping, fencing, patio-related support, clearance, and other agreed outdoor works.

Any quotation, estimate, or proposal issued by us is subject to these Terms unless we agree otherwise in writing. If there is any inconsistency between a written quotation and these Terms, the written quotation will take precedence only to the extent of the inconsistency. All other provisions remain in force.

1. Booking Process

Bookings for landscaping Mottingham services may be made after an initial enquiry, site assessment, or review of customer-supplied information. We may ask for photographs, measurements, access details, and a description of the work requested so that we can provide an accurate quotation and schedule the job appropriately.

Following the initial review, we may issue an estimate or a formal quotation. An estimate is indicative only and may change if the scope of work becomes clearer or if unforeseen issues arise. A quotation is intended to be more fixed, but it may still be subject to adjustments if the customer changes the specification, if hidden conditions are discovered, or if the site differs materially from the information originally supplied.

To confirm a booking, you must accept the quotation and, where requested, pay a deposit or advance payment. A booking is only secured once we have confirmed the date or schedule in writing, and any required deposit has been received. Until confirmation is issued, availability is not guaranteed.

We reserve the right to refuse or cancel a booking if the proposed works are unsafe, unlawful, outside our operational capacity, or otherwise unsuitable. If a booking is declined before commencement, any deposit already paid will normally be returned, except where we have already incurred non-recoverable costs that were clearly communicated in advance.

You are responsible for ensuring that the site is accessible on the agreed date and that all necessary permissions are in place. This includes, where relevant, permission from landlords, managing agents, neighbours, local authorities, or other third parties. If access is restricted or delayed, additional charges may apply.

2. Scope of Services

We will carry out the landscaping works with reasonable care and skill, in accordance with the agreed scope and any specifications confirmed in writing. If the project involves multiple stages, each stage may be subject to separate scheduling and payment arrangements. Any work not expressly included in the quotation is excluded unless agreed in writing.

Examples of excluded items may include hidden structural repairs, electrical works, drainage redesign, asbestos-related issues, specialist tree surgery requiring separate qualifications, and any task that requires permissions, certifications, or expertise beyond a standard landscaping service. If such matters are identified during the job, we may pause work and discuss revised options with you.

Where plant stock, materials, or products are specified, we will make reasonable efforts to source items that match the agreed description. However, natural materials may vary in appearance, size, colour, and availability. This is particularly relevant for turf, stone, timber, and live planting. Minor variations are normal and do not constitute a defect.

We may use subcontractors or specialist suppliers to complete parts of the work. If we do so, we remain responsible for coordinating the project to the extent of our agreement, but we are not liable for delays or shortages caused by third parties beyond our reasonable control.

3. Payments

Payment terms will be set out in the quotation or invoice. Unless otherwise agreed, invoices are payable within the period stated on the invoice. For larger landscaping projects, we may require a deposit, staged payments, or payment for materials in advance. The amount and timing of any such payments will be made clear before work begins.

We may ask for payment on completion of the work, subject to any agreed retention or staged arrangement. If you fail to pay any sum due by the stated deadline, we reserve the right to charge statutory interest and compensation where permitted by law, and to suspend further work until payment is received in full.

All prices are stated in pounds sterling and may be inclusive or exclusive of VAT depending on our tax status and the wording of the quotation. If VAT applies, this will be stated where required. Any changes to the scope of work may lead to revised pricing, which will be notified before additional work is carried out wherever reasonably practicable.

We accept payment by the methods communicated in our invoice or quotation. Cash payments, bank transfer, and other standard methods may be accepted at our discretion. We do not accept responsibility for bank charges, currency conversion costs, or delays caused by financial institutions.

Late payment may result in recovery action. You will be responsible for reasonable costs incurred in recovering overdue sums, including debt collection fees or legal expenses, where permitted by law. Nothing in these Terms affects any statutory rights you may have as a consumer.

4. Cancellations and Postponements

You may cancel or reschedule a booking by giving notice in writing. If you cancel before work begins, any refund or cancellation charge will depend on the notice period given, the stage of preparation, and any non-refundable costs already incurred by us. Where materials have been ordered specifically for your project, those costs may be deducted from any refund or charged to you if they cannot be returned.

If you cancel with insufficient notice, we may charge a reasonable cancellation fee to cover administrative time, lost scheduling opportunity, and preparatory expenses. For day-based work, cancellation at short notice may result in a charge for the booked slot. We will always act reasonably and proportionately when assessing any cancellation fee.

If bad weather, site conditions, supplier issues, illness, or other events prevent us from attending, we may reschedule the work without liability for indirect losses. Landscaping is often weather-sensitive, and certain tasks may be postponed to protect the quality and safety of the finished result. We will make reasonable efforts to agree a revised date.

5. Liability and Risk

We will perform our services with reasonable care and skill. If we fail to do so, we will remedy the issue where reasonably possible, provide a repeat service, or offer an appropriate refund or price reduction, depending on the circumstances and in line with your legal rights. Our liability is limited to losses that are foreseeable and directly caused by our breach.

We are not liable for damage caused by pre-existing defects, hidden site conditions, inadequate maintenance by others, or information you fail to disclose. This includes underground services, unstable ground, concealed structures, contaminated soil, invasive roots, or water-related issues that were not reasonably apparent before work commenced.

You must inform us of any known hazards, buried services, restricted access, fragile structures, pet risks, or other site-specific issues before work begins. If you fail to do so and loss or damage results, we may not be responsible. We may also suspend works where we believe continued activity would create a health and safety risk.

To the fullest extent permitted by law, we do not exclude liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded. Nothing in these Terms affects your statutory consumer rights.

6. Customer Responsibilities

You must ensure that the site is reasonably prepared for the agreed work. This may include moving vehicles, securing pets, clearing access routes, and identifying any areas not to be disturbed. If we must wait, return, or work around avoidable obstructions, additional charges may apply.

You are responsible for obtaining all permissions and approvals required for the works, including planning consent, freeholder approval, leasehold consent, and neighbour agreement where needed. If permission is refused or withdrawn, this does not automatically cancel your obligation to pay for work already completed or costs already committed.

If you supply materials, plants, or products for use in the project, you do so at your own risk unless we expressly agree to inspect or install them under a separate arrangement. We are not responsible for defects, shortages, or incompatibility in customer-supplied items.

7. Waste Removal and Environmental Compliance

Waste generated during landscaping may include soil, grass cuttings, branches, rubble, timber, old paving, packaging, and general green waste. Where waste removal is included in the quotation, we will dispose of it in a lawful and responsible manner, using licensed facilities or approved waste carriers as required by UK law.

Unless expressly stated, the removal of waste is not automatically included in every service. If waste disposal, spoil removal, skip provision, or licensed collection is required, it may be charged separately. Any charges relating to waste handling will be explained in advance where possible.

You must not ask us to dispose of hazardous, clinical, or restricted waste unless we have expressly agreed to do so and are properly authorised. Hazardous materials may include asbestos, oils, chemicals, asbestos-contaminated soil, treated timber in restricted categories, gas cylinders, and similar items. If such materials are discovered, we may stop work and require specialist removal.

We may separate recyclable, reusable, and general waste where appropriate, but we do not guarantee recycling outcomes. All waste transfer and disposal activities will be handled in compliance with applicable environmental legislation, including the Duty of Care requirements. You agree to provide accurate information about the nature of waste on site.

8. Delays, Force Majeure, and Site Conditions

We are not liable for delay or failure to perform our obligations where such delay or failure arises from circumstances beyond our reasonable control. These may include severe weather, supply chain disruption, transport failure, industrial action, accidents, utility interruptions, or acts of third parties.

If unforeseen ground conditions, obstructions, or safety concerns are discovered, we may vary the works, request additional time, or revise the price. We will not proceed with unsafe work. If a variation is required, we will explain the issue and seek your approval before carrying on, except where immediate action is needed to prevent harm.

Any completion date given is an estimate unless we have expressly agreed a fixed deadline in writing. Even where a timeframe is stated, reasonable extensions may be necessary if the scope changes or if conditions on site are more complex than anticipated.

9. Intellectual Property and Materials

Any drawings, layouts, written plans, design concepts, or working documents created by us remain our intellectual property unless we agree otherwise in writing. You may use them only for the purpose of the project for which they were supplied.

Where we supply materials, title to those materials may pass on full payment unless otherwise agreed. Until payment is received in full, we may retain ownership of supplied items to the extent permitted by law. Risk may pass earlier once materials are delivered to site, unless we expressly agree to the contrary.

If you request a design-led service, concept sketches or planting schemes may be indicative only unless confirmed as a final specification. Natural growth patterns, seasonal availability, and future maintenance can affect the appearance and performance of any landscaped area.

10. Complaints and Rectification

If you are dissatisfied with any part of our service, you should notify us within a reasonable time after the issue becomes apparent. We may ask for photographs, access to the site, or a description of the concern so that we can assess the matter properly. Where appropriate, we will inspect the issue and determine whether rectification is required.

We will use reasonable efforts to resolve complaints promptly and fairly. If rectification is appropriate, we may choose to repair, replace, revisit, or otherwise address the issue in a suitable manner. No complaint will be considered a breach until we have had a reasonable opportunity to inspect and respond.

These Terms apply alongside your legal rights under the Consumer Rights Act 2015 and any other applicable UK legislation. Nothing in this document seeks to reduce those rights.

11. Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. If you live in Scotland or Northern Ireland, you may also have rights to bring proceedings in your local courts where mandatory consumer law allows.

Any dispute should first be raised with us so that we can attempt to resolve it informally and efficiently. If a matter cannot be resolved, the courts of England and Wales will have jurisdiction, subject to any rights you may have as a consumer under applicable law.

By making a booking for landscaping in Mottingham or any related outdoor service, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not accept any part of them, you should not proceed with the booking.